1g. Registering and Accessing Mobile Apps

When accessing your mobile app for the first time, you will be prompted to enter an authentication code. You will also be asked to configure a passcode (also called a PIN if you are using an Android device) when you access your mobile app at subsequent sessions.

  1. If Two-Step Authentication has been enabled for your organization or for your user account, you will be prompted to enter an authentication code at the time of initial registration. Enter the authentication code and press the OK button. Images of the Android/iOS App Two-Step Authentication Prompt.

  2. If Two-Step Authentication has been enabled for your entire organization, you will also be asked to configure a passcode (for your iOS device) or a PIN (for your Android device). At subsequent sessions, you will be prompted to enter this PIN or passcode when you access your mobile app. Note: If Two-Step Authentication has been turned on only for your user account (either by you or by your administrator) you will not be required to configure a passcode or PIN.
    1. On an Android device, you will be directed to the Settings page. Select Require PIN. You will be prompted to enter a PIN.

    2. Alternatively, if you are using an iOS device, you will be directed to the Settings page, Select Use Passcode. You will be prompted to enter a Passcode

    3. When accessing the mobile app in the future, you will be prompted to first enter this PIN or passcode.