3ci. Logging In

To log into the iOS app:

  1. In your iOS device, press the app icon to launch the app. The Login screen displays. prompting you to enter your credentials, including:
    1. In the Host field, enter the host of the system (for example, renovosync.com).
    2. In the User field, enter your username (for example, user@mail.com).
    3. In the Password field, enter your password.
    4. Press the Login button when you are finished.
    5. If Two-Step Authentication has been enabled for your organization or for your user account, you will be prompted to enter an authentication code at the time of initial registration. Enter the authentication code and press the OK button.
    6. If Two-Step Authentication has been enabled for your entire organization, you will also be asked to configure a passcode after the initial registration process. At subsequent sessions, you will be prompted to enter this passcode when you access your mobile app. Note: If Two-Step Authentication has been turned on only for your user account (either by you or by your administrator) you will not be required to configure a passcode.
    7. You will be directed to the Settings page. Select Use Passcode. You will be prompted to enter a Passcode.

    8. When Accessing the mobile app in the future, you will be prompted to first enter this passcode.